Support

We're here to help

Whether you're troubleshooting an upload, have a question about a worksheet, or need help with a configuration, our support team in Raleigh, NC, is here for you.

See how Studycast can help you:

Our team typically responds to form submissions within minutes during business hours.

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Available Monday–Friday:

9 AM – 8 PM ET

Phone

Phone:

(919) 277-0636, ext. 3

Envelope

Email:

support@corestudycast.com

Submit a support request 

Other ways to reach us

The contact form above is the fastest way to get help, but you can also reach our team directly by email or phone.

Email

Send a detailed description of your issue and we'll get back to you.


[support@corestudycast.com]

Phone

For urgent issues or if you'd prefer to speak with someone directly, give us a call during support hours.

(919) 277-0636, ext. 3

75%

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of support tickets resolved within 6 hours

96%

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of support tickets completed within 1 day

95%

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customer satisfaction rating for support cases

60

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NPS score, ranking "excellent"

Quick fixes to common issues

Frequently asked questions. 

You can reset your password through the "forgot password" link on the login page. If you are unable to login due to an "inactive user" error, you will need to contact your account administrator, and request that they set your username back to an "active" status.

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